Applications / .crm / NA2631T-T27230 · published by ICANN 7 October 2026 · snapshot 2026-10-08
.crm
StandardActiveRegistry Services, LLC, US Q1·Q25
Ultimately controlled by GoDaddy Inc. Q108 · ICANN record ↗
1. Existing Registry Operator and Affiliate of Registrars
2. Affiliated Registrars:
GoDaddy.com, LLC (IANA 146)
Bombora Technologies Pty Ltd (IANA 353)
Wild West Domains, LLC (IANA 440)
Blue Razor Domains, LLC (IANA 612)
Go China Domains, LLC (IANA 1149)
Go Canada Domains, LLC (IANA 1150)
Go Australia Domains, LLC (IANA 1151)
Go Montenegro Domains, LLC (IANA 1152)
Go France Domains, LLC (IANA 1153)
Mesh Digital Limited (IANA 1390)
123-Reg Limited (IANA 1515)
GoDaddy Online Services Cayman Islands Ltd (IANA 1659)
GoDaddy Corporate Domains, LLC (IANA 3786)
§ 1 — Meaning of the string Q118·Q120
"CRM" is an initialism for "customer relationship management," the set of practices, strategies, and systems organizations use to manage and analyze interactions with current and prospective customers.
/ˌsiː ɑːr ˈɛm/
§ 2 — Mission and purpose Q133
1. Describe the mission and purpose of the applied-for gTLD.
.crm helps CRM software vendors, consultancies, and business teams create a clear and memorable online presence for their customer relationship work, making it easier to be discovered and understood by the buyers who shop in exactly these terms. For a field crowded with lookalike branding, .crm signals specialization.
Intended Registrants: Software vendors and technology firms that build customer relationship management tools; consultancies and system integrators specializing in CRM implementation; sales, marketing, and customer support agencies; and enterprises operating dedicated CRM programs or divisions.
Intended Users: Sales teams, marketing professionals, customer success and support staff, revenue operations specialists, and business decision-makers who research, adopt, implement, or manage customer relationship practices and the vendors who serve them.
Related Activities Supporting the Purpose:
• Awareness-building among the CRM software, consulting, and services sector
• Registrar distribution to reach business technology buyers and providers
• Registrant education explaining how a category-specific address clarifies offerings
• Community outreach to sales, marketing, and customer operations professionals
• Responsible registry operations consistent with standard practices
A .crm address places the discipline at the center of the identity, signaling immediately that a vendor, consultant, or program is focused on managing customer relationships. This helps buyers who already search and shop in acronym terms recognize relevant providers faster.
The purpose is to give software makers, implementation partners, agencies, and in-house teams a clear and memorable online presence for their customer relationship work, making it easier to be found, understood, and trusted by the professionals who evaluate these tools and services. A product team can pair its brand with .crm to distinguish a dedicated offering; a consultancy can use it to mark a specialized practice area; an enterprise can host internal or partner-facing resources under a name that states its function plainly. Because CRM is a widely recognized business term rather than a niche coinage, the string carries built-in meaning across industries, from retail and finance to healthcare and manufacturing, wherever customer relationships are actively managed. The result is a naming option that turns a familiar acronym into a recognizable, category-defining presence online.
2. Explain how this purpose is sustainable over time.
Customer relationship management endures because it is embedded in how organizations are structured and how revenue is generated. The discipline is not a passing methodology; it is an operational function staffed by dedicated roles, sales operations, revenue operations, customer success, marketing automation, that appear on org charts across nearly every commercial sector. Where a business function is institutionalized through job titles, budgets, and vendor ecosystems, the concept behind it retains continuous relevance.
Managing a customer base creates data, and that data creates the ongoing work of segmenting, analyzing, and acting on it. Each new customer relationship generates records that must be maintained, which sustains demand for the professionals, consultants, and providers who specialize in this work. This dependency loop keeps the field commercially active independent of which specific tools happen to dominate at any given moment.
Because the string names a function that organizations must perform to survive commercially, and because that function is reinforced by an established ecosystem of specialists and service providers, the relevance of .crm is renewed with each new business that decides its customer relationships are worth managing.
§ 3 — Commitments and safeguards Q164–Q188
| More trustworthy, consumer risk, regulated sector, government reporting, harm, government function Q164–Q169 | No to each |
|---|---|
| Voluntary Safeguard PICs Q170·Q171 | None · 90 applications in the round offer some |
| Registry Voluntary Commitments Q172·Q173 | None · 5 do |
| Code of Conduct exemption requested Q185·Q188 | No |
§ 4 — All other published answers
Every other answer ICANN published for this application, in the order of the form. Contact details (Q17–Q24) are left to the ICANN record.
Q199Q2.2-1 - Provide the applying entity’s self-certification document, signed by the CEO, President, CFO, and/or equivalent officer of the applying entity. If financial statements are provided by a Qualified Parent Entity (QPE) of the applying entity, the CEO, President, CFO, and/or equivalent officer of the QPE must co-sign the certification document. The self-certification document must represent and warrant: SC2.2-1.1 - As of the submission date of the application, the applying entity is a current registry operator or an affiliated entity of a current registry operator with one or more active Registry Agreements (RA). SC2.2-1.2 - The applying entity and/or a QPE will fund the startup and long-term operation of all of the applying entity’s current gTLDs and applied-for gTLD strings. SC2.2-1.3 - The applying entity and/or its officers are bound by law in its jurisdiction to represent financial statements accurately and the applying entity is in good standing in that jurisdiction.
Q2.2-1 - Provide the applying entity’s self-certification document, signed by the CEO, President, CFO, and/or equivalent officer of the applying entity. If financial statements are provided by a Qualified Parent Entity (QPE) of the applying entity, the CEO, President, CFO, and/or equivalent officer of the QPE must co-sign the certification document. The self-certification document must represent and warrant: SC2.2-1.1 - As of the submission date of the application, the applying entity is a current registry operator or an affiliated entity of a current registry operator with one or more active Registry Agreements (RA). SC2.2-1.2 - The applying entity and/or a QPE will fund the startup and long-term operation of all of the applying entity’s current gTLDs and applied-for gTLD strings. SC2.2-1.3 - The applying entity and/or its officers are bound by law in its jurisdiction to represent financial statements accurately and the applying entity is in good standing in that jurisdiction.
Answered with a document. Attachments are not published by ICANN.
Q200Q2.3-1 - Provide a document with a list of all of the applying entity’s current gTLDs and a list of all gTLDs for entities affiliated with the applying entity (if applicable).
Q2.3-1 - Provide a document with a list of all of the applying entity’s current gTLDs and a list of all gTLDs for entities affiliated with the applying entity (if applicable).
Answered with a document. Attachments are not published by ICANN.
Q220Q5.1-1 - Provide the applying entity’s self-certification document, signed by the CEO, President, CFO and/or equivalent officer of the applying entity. The self-certification document must represent and warrant: SC5.1-1.1 - The applying entity will appropriately protect confidentiality of data and prevent unauthorized access to data and services. SC5.1-1.2 - The applying entity will maintain a mature, appropriately funded and staffed security program, following a recognized, modern security framework based on risk management (such as the ISO27000 series, COBIT, HITRUST CSF, legally required security frameworks, or equivalent). The security program must be in place prior to delegation, and exist through at least the period of the registry agreement. SC5.1-1.3 - The applying entity is aware of and has designed its systems and business to comply with the relevant privacy and security regulations for all countries in which it operates.
Q5.1-1 - Provide the applying entity’s self-certification document, signed by the CEO, President, CFO and/or equivalent officer of the applying entity. The self-certification document must represent and warrant: SC5.1-1.1 - The applying entity will appropriately protect confidentiality of data and prevent unauthorized access to data and services. SC5.1-1.2 - The applying entity will maintain a mature, appropriately funded and staffed security program, following a recognized, modern security framework based on risk management (such as the ISO27000 series, COBIT, HITRUST CSF, legally required security frameworks, or equivalent). The security program must be in place prior to delegation, and exist through at least the period of the registry agreement. SC5.1-1.3 - The applying entity is aware of and has designed its systems and business to comply with the relevant privacy and security regulations for all countries in which it operates.
Answered with a document. Attachments are not published by ICANN.
Q221Q5.2-1 - Provide the applying entity’s self-certification document, signed by the CEO, President, CFO and/or equivalent officer of the applying entity. The self-certification document must represent and warrant: SC5.2-1.1 - The applying entity will, no later than delegation of the Top Level Domain (TLD), establish a dedicated abuse point of contact responsible for addressing matters requiring expedited attention and providing a timely response to abuse complaints concerning any name registered in the TLD. SC5.2-1.2 - The applying entity will, no later than delegation of the TLD, establish, publish, and provide to ICANN the location of a mechanism for members of the public to submit reports of abuse in accordance with the current obligations of the Base RA and any Consensus Policies. SC5.2-1.3 - The applying entity has developed proposed measures for removal of orphan glue records for names removed from the zone when provided with evidence in written form that the glue is present in connection with malicious conduct (see Specification 6). SC5.2-1.4 - The applying entity has or will have at time of delegation, established policies for handling complaints regarding abuse. Such policies are to be maintained and posted publicly so that anyone can review the policies via the Internet and any other means deemed appropriate by the applying entity. The applying entity’s policies at a minimum should contain appropriate confirmation of the receipt of the abuse report, the process of review of the report, and actions that will be taken if the applying entity confirms the report is legitimate. SC5.2-1.5 - The applying entity understands that DNS Abuse is Phishing, Malware, Botnets, Pharming and Spam (when used to deliver other forms of DNS Abuse). The applying entity understands and is prepared to contribute to the mitigation or disruption of DNS Abuse in domains in the TLD zone. SC5.2-1.6 - The applying entity’s abuse response capabilities are resourced appropriately to ensure a timely and adequate investigation and response to reports of DNS Abuse. This includes capabilities to receive and evaluate evidence of DNS Abuse in reports, and to take action to stop or disrupt the DNS Abuse. SC5.2-1.7 - The applying entity is prepared to conduct periodic scans of its zone to identify if domains are being used to perpetrate DNS Abuse, and to maintain statistical reports of the scans, the findings, and actions taken.
Q5.2-1 - Provide the applying entity’s self-certification document, signed by the CEO, President, CFO and/or equivalent officer of the applying entity. The self-certification document must represent and warrant: SC5.2-1.1 - The applying entity will, no later than delegation of the Top Level Domain (TLD), establish a dedicated abuse point of contact responsible for addressing matters requiring expedited attention and providing a timely response to abuse complaints concerning any name registered in the TLD. SC5.2-1.2 - The applying entity will, no later than delegation of the TLD, establish, publish, and provide to ICANN the location of a mechanism for members of the public to submit reports of abuse in accordance with the current obligations of the Base RA and any Consensus Policies. SC5.2-1.3 - The applying entity has developed proposed measures for removal of orphan glue records for names removed from the zone when provided with evidence in written form that the glue is present in connection with malicious conduct (see Specification 6). SC5.2-1.4 - The applying entity has or will have at time of delegation, established policies for handling complaints regarding abuse. Such policies are to be maintained and posted publicly so that anyone can review the policies via the Internet and any other means deemed appropriate by the applying entity. The applying entity’s policies at a minimum should contain appropriate confirmation of the receipt of the abuse report, the process of review of the report, and actions that will be taken if the applying entity confirms the report is legitimate. SC5.2-1.5 - The applying entity understands that DNS Abuse is Phishing, Malware, Botnets, Pharming and Spam (when used to deliver other forms of DNS Abuse). The applying entity understands and is prepared to contribute to the mitigation or disruption of DNS Abuse in domains in the TLD zone. SC5.2-1.6 - The applying entity’s abuse response capabilities are resourced appropriately to ensure a timely and adequate investigation and response to reports of DNS Abuse. This includes capabilities to receive and evaluate evidence of DNS Abuse in reports, and to take action to stop or disrupt the DNS Abuse. SC5.2-1.7 - The applying entity is prepared to conduct periodic scans of its zone to identify if domains are being used to perpetrate DNS Abuse, and to maintain statistical reports of the scans, the findings, and actions taken.
Answered with a document. Attachments are not published by ICANN.
Q121As per Section 3(d) of Specification 11 of the Base Registry Agreement, a registry operator of a “generic string” may not impose eligibility criteria for registering names in the TLD that limit registrations exclusively to a single person or entity and/or that person’s or entity’s “Affiliates” (as defined in Section 2.9(c) of the Registry Agreement). “Generic String” means a string consisting of a word or term that denominates or describes a general class of goods, services, groups, organizations or things, as opposed to distinguishing a specific brand of goods, services, groups, organizations or things from those of others. Confirm that the applied-for string is not a “generic string” in which the applying entity intends to limit registrations exclusively to a single person or entity.
As per Section 3(d) of Specification 11 of the Base Registry Agreement, a registry operator of a “generic string” may not impose eligibility criteria for registering names in the TLD that limit registrations exclusively to a single person or entity and/or that person’s or entity’s “Affiliates” (as defined in Section 2.9(c) of the Registry Agreement). “Generic String” means a string consisting of a word or term that denominates or describes a general class of goods, services, groups, organizations or things, as opposed to distinguishing a specific brand of goods, services, groups, organizations or things from those of others. Confirm that the applied-for string is not a “generic string” in which the applying entity intends to limit registrations exclusively to a single person or entity.
true
Q223By submitting this Application, the applying entity confirms that it is submitting this Application with a good faith (“bona fide”) intent to operate the gTLD for which it has applied, and that the applying entity has read and understands the provisions of Section 5.2.3.1 Prohibited Communications and Activities of the Applicant Guidebook regarding the New gTLD Program rules prohibiting certain communications and activities to prevent parties from privately resolving string contention among themselves.
By submitting this Application, the applying entity confirms that it is submitting this Application with a good faith (“bona fide”) intent to operate the gTLD for which it has applied, and that the applying entity has read and understands the provisions of Section 5.2.3.1 Prohibited Communications and Activities of the Applicant Guidebook regarding the New gTLD Program rules prohibiting certain communications and activities to prevent parties from privately resolving string contention among themselves.
true
Q224By submitting this Application, the applying entity confirms that it has read and understands the provisions of Section 5.2.3.1 Prohibited Communications and Activities of the Applicant Guidebook regarding the New gTLD Program rules prohibiting certain communications and activities to prevent parties from privately resolving string contention among themselves.
By submitting this Application, the applying entity confirms that it has read and understands the provisions of Section 5.2.3.1 Prohibited Communications and Activities of the Applicant Guidebook regarding the New gTLD Program rules prohibiting certain communications and activities to prevent parties from privately resolving string contention among themselves.
true